Commonly asked questions:
Why book CWF?
Captured Wink’s Photography uses only professional high end equipment - camera body and lenses, lighting, etc. CWP is fully insured. We are committed to capturing the moment in time for you. We will discuss location ideas, themes or colors with every session.
There is a $50 fee to any session NOT ALLOWING sneak peeks to be shown on Facebook. Each session is discounted to allow marketing purposes on Facebook. Clients are encouraged to tag and share their images.
When paying your final balance there is a 4% CC fee if using paypal, vermo, square or credit cards.
Why book CWF?
Captured Wink’s Photography uses only professional high end equipment - camera body and lenses, lighting, etc. CWP is fully insured. We are committed to capturing the moment in time for you. We will discuss location ideas, themes or colors with every session.
There is a $50 fee to any session NOT ALLOWING sneak peeks to be shown on Facebook. Each session is discounted to allow marketing purposes on Facebook. Clients are encouraged to tag and share their images.
When paying your final balance there is a 4% CC fee if using paypal, vermo, square or credit cards.
Did you know? Every hour of shooting is 3-4 hours of editing attached to it... not to mention all the time for preparation before, during and after the shoot... please understand and respect your photographer
Are deposits refundable?
CWF understands that children get sick or just woke up on the wrong side of the bed... you should contact us ASAP via phone or email. Please don't wait til last minute to notify us. We will setup another date and/or time to have the session. Due to an increase on clients, you MAY not be able to reschedule for right away, please understand this. All deposits will be applied to the package you select, and the balance will be due at the time of your photo session. Deposits are nonrefundable there are NO exceptions to this policy, these deposits are transferable. If you need to change your appointment date, please give at least 48 hours notice or you will have to pay a deposit again for your rescheduled session. If you book a session, and reschedule 2x without 48 hours notice, you will not be allowed to book another session. CWF allows you to reschedule your session up to 6 months for a small fee added to the cost - after the original scheduled date, after this time, your sessions deposit will be 100% forfeited. If you have paid for your session in full prior to your session { common with packages and mini sessions }, and need to reschedule, please notify Us Good Photography within 72 hours of your photo session; however the deposit will be forfeited. If you decide to cancel your session, for any reason, a 50% refund will be issued within 14 business days. No refunds will be issued for post photo session, no exceptions!!
CWF understands that children get sick or just woke up on the wrong side of the bed... you should contact us ASAP via phone or email. Please don't wait til last minute to notify us. We will setup another date and/or time to have the session. Due to an increase on clients, you MAY not be able to reschedule for right away, please understand this. All deposits will be applied to the package you select, and the balance will be due at the time of your photo session. Deposits are nonrefundable there are NO exceptions to this policy, these deposits are transferable. If you need to change your appointment date, please give at least 48 hours notice or you will have to pay a deposit again for your rescheduled session. If you book a session, and reschedule 2x without 48 hours notice, you will not be allowed to book another session. CWF allows you to reschedule your session up to 6 months for a small fee added to the cost - after the original scheduled date, after this time, your sessions deposit will be 100% forfeited. If you have paid for your session in full prior to your session { common with packages and mini sessions }, and need to reschedule, please notify Us Good Photography within 72 hours of your photo session; however the deposit will be forfeited. If you decide to cancel your session, for any reason, a 50% refund will be issued within 14 business days. No refunds will be issued for post photo session, no exceptions!!
COVID-19 changes.
Remember when coming to the studio, immediate family members only { household members only }. If you aren't in the session please don't bring all the siblings to the shoot, this helps limit the surfaces being touched in the studio.
If you have been on vacation, please let us know asap, we will have to reschedule your shoot.
Remember when coming to the studio, immediate family members only { household members only }. If you aren't in the session please don't bring all the siblings to the shoot, this helps limit the surfaces being touched in the studio.
If you have been on vacation, please let us know asap, we will have to reschedule your shoot.
Do you offer reshoots/ or refunds?
No. If you aren't happy with something in your gallery, please let Us know; however, refunds are NOT given. Let me explain why, Us takes time out of her day for you, time away from her family, household duties, etc. The work doesn't stop after your session- editing takes place. 3-4 hours of editing for every 1 hour session, the time can increase depending on the amount of retouching. You wouldn't want to work for free, correct? Neither would Us. Please understand if a reshoot is needed, there will be another deposit needed to rebook the shoot online as well as a fee for time shooting and editing again { may not be a full session amount in cost, these are generally discounted }. There is absolutely NO REFUNDS on MINI SESSIONS!
No. If you aren't happy with something in your gallery, please let Us know; however, refunds are NOT given. Let me explain why, Us takes time out of her day for you, time away from her family, household duties, etc. The work doesn't stop after your session- editing takes place. 3-4 hours of editing for every 1 hour session, the time can increase depending on the amount of retouching. You wouldn't want to work for free, correct? Neither would Us. Please understand if a reshoot is needed, there will be another deposit needed to rebook the shoot online as well as a fee for time shooting and editing again { may not be a full session amount in cost, these are generally discounted }. There is absolutely NO REFUNDS on MINI SESSIONS!
Payment Plans:
PLEASE make sure invoices are paid in a timely manner. When on Payment Plans with our packages, you must keep up with the terms we agreed upon. When the session's retainer is met, then the remainder isn't due until the session date; but if you haven't met the retainer { whether it's 100, 150, 250 or 350 } you MUST have this paid up to keep your session with CWP. Remember, pricing changes, you may NOT be locked into that session package and pricing unless you are paid up to this amount. After two reminders, CWP will cancel your session and all monies paid will be kept per the contract/invoice terms.
** PLEASE MAKE SURE EMAILS ARE CHECKED BEFORE YOUR SHOOT... TIMES OR LOCATIONS MAY CHANGE. WE COMMUNICATES VIA EMAIL WITH THESE CHANGES! **
PLEASE make sure invoices are paid in a timely manner. When on Payment Plans with our packages, you must keep up with the terms we agreed upon. When the session's retainer is met, then the remainder isn't due until the session date; but if you haven't met the retainer { whether it's 100, 150, 250 or 350 } you MUST have this paid up to keep your session with CWP. Remember, pricing changes, you may NOT be locked into that session package and pricing unless you are paid up to this amount. After two reminders, CWP will cancel your session and all monies paid will be kept per the contract/invoice terms.
** PLEASE MAKE SURE EMAILS ARE CHECKED BEFORE YOUR SHOOT... TIMES OR LOCATIONS MAY CHANGE. WE COMMUNICATES VIA EMAIL WITH THESE CHANGES! **
Weather:
If we have an instudio session- weather isn't an issue. If CWP feels that it will be life threatening to venture out, we will reschedule. Sometimes power outages happen to, please keep in mind, CWP uses studio lights in the studio | no power, no session. If your session is outdoors, we will discuss prior to the session on the possibility of rescheduling if there is a 30% -40% chance of rain. If the weather is over 82 degrees in the Summer, with a high heat or humidity level, rescheduling will occur. Per your contact, CWP can make the call on whether or not a session will take place that day. Please review the terms again for further information. PLEASE make sure you check your emails prior to the session incase CWP changes the date or time due to weather. Confirmation from you will be needed in order for the session to take place.
What if I'm late?
There is nothing we hates more than tardiness! PLEASE be on time for your session! Please make sure you are at the session by your scheduled time. Sometimes there are other sessions scheduled right after yours. If you are more than 10 minutes late, you may lose your session, no exceptions!
How long til I can see my completed gallery?
After your session, CWP will display a few images from your session via facebook. These may take up to 72 hours depending on the times the session is. Your full completed password protected online gallery will be emailed to you 3 weeks after your session. Prints take about 7-10 days after ordering to arrive to CWP then Us has to verify the order and mail out to you, so please keep this turnaround in mind. Weddings take 8-10 weeks. Rush option on editing is not available for weddings. If you need an image or two sooner, notify Us and we can see about uploading it to your online gallery for download sooner. Sometimes fees may apply with this, depending on how much of a rush is needed. Prints can be on a two day rush for $30.00 extra { You cannot use print credit for these fees } Rush 1 week turnaround $100 additional fee Rush 2 week turnaround $50 additional fee Print order rush $30 Please remember: There is a 4 week window to place an order for prints or products, then your gallery will expire online. To repost gallery, there is a $25 charge via Paypal.
Re-edits are an additional $20 per image and a FLAT $50 fee.
CWP will NEVER release images that aren't edited. CWP owns the rights to the photos even when you may have the print release.
IMAGES CAN BE USED AND PLACED ON SOCIAL MEDIA. DO NOT CROP WATERMARK. NO logo? PLEASE tag Captured Wink’s Photography in the album or image.
Do we get to use the props?
YES, CWP has a wide range of props and outfits. We have over 350 backdrops. Tons of headbands! Rompers, skirts and necklaces are filling our studio shelves. We also have ties, bowties and diaper covers as well as hats for both boys and girls.
What should we bring?
CWP will provide most of the props but if there is anything you would like that means alot to you, please feel free to bring it. During family sessions it's nice to bring something that represents your famly. For children sessions, including cake smashes, PLEASE bring what you know will help make your child comfortable and smile. Us tries her best with her own noise makers and toys to get your child to smile during a shoot, along with having a lot of patience. You know your child best, if a certain song helps them smile or laugh, bring it. If a toy works, bring it, the skies the limit here. It is really important that your day is planned around our session. Make sure that we schedule your session so it does not interfere with naptime. A unhappy overtired baby, makes for not so nice photos. Please do not bring animals to the studio.
If we have an instudio session- weather isn't an issue. If CWP feels that it will be life threatening to venture out, we will reschedule. Sometimes power outages happen to, please keep in mind, CWP uses studio lights in the studio | no power, no session. If your session is outdoors, we will discuss prior to the session on the possibility of rescheduling if there is a 30% -40% chance of rain. If the weather is over 82 degrees in the Summer, with a high heat or humidity level, rescheduling will occur. Per your contact, CWP can make the call on whether or not a session will take place that day. Please review the terms again for further information. PLEASE make sure you check your emails prior to the session incase CWP changes the date or time due to weather. Confirmation from you will be needed in order for the session to take place.
What if I'm late?
There is nothing we hates more than tardiness! PLEASE be on time for your session! Please make sure you are at the session by your scheduled time. Sometimes there are other sessions scheduled right after yours. If you are more than 10 minutes late, you may lose your session, no exceptions!
How long til I can see my completed gallery?
After your session, CWP will display a few images from your session via facebook. These may take up to 72 hours depending on the times the session is. Your full completed password protected online gallery will be emailed to you 3 weeks after your session. Prints take about 7-10 days after ordering to arrive to CWP then Us has to verify the order and mail out to you, so please keep this turnaround in mind. Weddings take 8-10 weeks. Rush option on editing is not available for weddings. If you need an image or two sooner, notify Us and we can see about uploading it to your online gallery for download sooner. Sometimes fees may apply with this, depending on how much of a rush is needed. Prints can be on a two day rush for $30.00 extra { You cannot use print credit for these fees } Rush 1 week turnaround $100 additional fee Rush 2 week turnaround $50 additional fee Print order rush $30 Please remember: There is a 4 week window to place an order for prints or products, then your gallery will expire online. To repost gallery, there is a $25 charge via Paypal.
Re-edits are an additional $20 per image and a FLAT $50 fee.
CWP will NEVER release images that aren't edited. CWP owns the rights to the photos even when you may have the print release.
IMAGES CAN BE USED AND PLACED ON SOCIAL MEDIA. DO NOT CROP WATERMARK. NO logo? PLEASE tag Captured Wink’s Photography in the album or image.
Do we get to use the props?
YES, CWP has a wide range of props and outfits. We have over 350 backdrops. Tons of headbands! Rompers, skirts and necklaces are filling our studio shelves. We also have ties, bowties and diaper covers as well as hats for both boys and girls.
What should we bring?
CWP will provide most of the props but if there is anything you would like that means alot to you, please feel free to bring it. During family sessions it's nice to bring something that represents your famly. For children sessions, including cake smashes, PLEASE bring what you know will help make your child comfortable and smile. Us tries her best with her own noise makers and toys to get your child to smile during a shoot, along with having a lot of patience. You know your child best, if a certain song helps them smile or laugh, bring it. If a toy works, bring it, the skies the limit here. It is really important that your day is planned around our session. Make sure that we schedule your session so it does not interfere with naptime. A unhappy overtired baby, makes for not so nice photos. Please do not bring animals to the studio.
What about my print credits?
Print Credits and Canvas Credits have expiration dates! Most of these credits are good ONLY for the time your online gallery is active with your session... After the expiration you will forfeit those credits/perks.
Do you offer touchups?
Yes, CWP will smooth skin, edit out blemishes, fly away hairs, etc. CWP cannot edit out braces. We can send a request to the printing lab for this, but they have additional costs and we will not have those edits on the digital file for your usb/disc; why? simply because the lab doesn't give us the edit even. PLEASE make sure your childs mouth is food free, nails are groomed, etc. Re-edits are an additional $20 per image and a FLAT $50 fee.
Print Credits and Canvas Credits have expiration dates! Most of these credits are good ONLY for the time your online gallery is active with your session... After the expiration you will forfeit those credits/perks.
Do you offer touchups?
Yes, CWP will smooth skin, edit out blemishes, fly away hairs, etc. CWP cannot edit out braces. We can send a request to the printing lab for this, but they have additional costs and we will not have those edits on the digital file for your usb/disc; why? simply because the lab doesn't give us the edit even. PLEASE make sure your childs mouth is food free, nails are groomed, etc. Re-edits are an additional $20 per image and a FLAT $50 fee.